You can return your orders in Jisa.

General Returns Policy -

Applicable products are returnable within the applicable return app if you've received them in a condition that is physically damaged, has missing parts, defective or different from their description on the product detail page on Jisa.

Return will be processed only if:

• It is determined that the product was not damaged while in your possession.
• The product is not different from what was shipped to you.
• The product is returned in original condition (with brand’s/manufacturer’s box, MRP, tag intact, user manual, warranty card and all the accessories therein).
• Products may not be eligible for return in some cases, including cases of buyer’s remorse such as incorrect model or colour of product ordered or incorrect product ordered.
• Products marked as “non-returnable” on the product detail page cannot be returned. However, in the unlikely event of the damaged, defective or wrong item being delivered to you, we will provide a full refund or replacement, as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing a refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing a refund/replacement.
• No additional information is required to return an eligible order unless otherwise noted in the category-specific policy.
• Products may be eligible for replacement only if the same seller has the exact same item in stock.
• If the replacement request is placed and the seller does not have the exact same product in stock, a refund will be issued to you.
• To know about the return window for Jisa business orders, please visit here.
• In the event customers are found to misuse the return policy by excessively returning, cancelling or not accepting the orders placed, Jisa reserves the right to warn and/or suspend and/or block and/or terminate such customer accounts, as necessary

Note – If you’ve received a non-returnable product in a damaged/defective condition, you can contact us within 3 days of the delivery of the product.

Product categories with associated return window and exceptions, if any:

Grocery – Non-Returnable

This item is non-returnable due to the consumable nature of the product.

However, in the unlikely event of a damaged, defective or different item being delivered to you, on that condition you can contact with Jisa support team, we will provide the right to pick up the product to ascertain the damage or defect in the product prior to issuing a refund/replacement.

Clothing – 3 Day Returns

This item is eligible for return within 3-4 days of delivery.

Please keep the item in its original condition, with the brand outer box, MRP tags attached, warranty cards, and original products in manufacturer packaging for a successful refund/replacement.

Kitchen & Kitchenware – 3-4 Replacement

This item is eligible for free replacement, within 3-4 days of delivery, in the unlikely event of the damaged, defective or different item being delivered to you. You can also return the product within 3-4 days of delivery for full Replacement.

Please keep the item in its original condition, with the brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the product before issuing a refund/replacement.

Customizable Products – Non-returnable

This item is non-returnable due to the customized nature of the product.

However, in the unlikely event of a damaged, defective item or product with the wrong customization being delivered to you, we will provide a full refund as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing a refund.

You may request for refund under A-to-z Guarantee claims for these items. For information on how to request an A-to-z Guarantee refund, see Request an A-to-z Guarantee Refund.