Cancellation Policy

You can cancel your orders under Jisa.

What is Jisa's Cancellation Policy?

You can cancel an order when it is in packed/shipped status, as long as the cancel option is available on the App. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made.

Can I modify the shipping address of my order after it has been placed?

No, You can't modify the shipping address of your order before we have processed (packed) it, by updating it under the 'change address' option which is unavailable in the App.

How do I cancel my Order?

Tap on the “My Orders” section under the main menu of your App and then select the item or order you want to cancel.

I just cancelled my order. When will I receive my refund?

If you selected Cash on Delivery, there is no refundable amount because you haven't paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive a refund into the source account within 7-10 days from the time of order cancellation.